Email Support
Get help with any issues or questions
support@xcommenter.com
Response time: 24-48 hours
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Updates, tips, and announcements
@xcommenterai
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Send Us a Message
📧 Email Preferred: For the fastest response, please email us directly at support@xcommenter.com
When contacting us, please include:
- Your X (Twitter) username (if applicable)
- Extension version (find in extension popup)
- Browser version
- Detailed description of your issue or question
- Screenshots (if reporting a bug)
Common Questions
How do I get started with X Commenter AI?
Install the extension from the Chrome Web Store, click the extension icon, and connect your X account. Once authenticated, you'll see the AI comment button below posts on X.com.
What's the difference between free and premium?
Free Tier: 10 AI-generated comments per day
Premium Tier: 100 AI-generated comments per day + priority support
Is my data safe and private?
Yes! We encrypt all OAuth tokens with AES-256-GCM, use HTTPS for all communication, and never store tweet content permanently. We do NOT sell your data. Read our Privacy Policy for details.
The extension isn't working. What should I do?
Try these troubleshooting steps:
- Refresh the X.com page
- Sign out and sign back in to the extension
- Check if you've reached your daily limit
- Update to the latest extension version
- Clear Chrome cache and restart browser
If issues persist, email us at support@xcommenter.com
Can I request a refund?
We offer a 7-day money-back guarantee for premium subscriptions. Contact us at support@xcommenter.com with your X username and reason for the refund request.
How do I delete my account and data?
To delete your account, email us at support@xcommenter.com with your X username and the subject line "Account Deletion Request". We'll delete your data within 30 days. You can also revoke access via X's app settings.
What We Can Help With
Bug Reports
Found a bug? Let us know with screenshots and steps to reproduce.
Feature Requests
Have an idea? We'd love to hear your suggestions for improvements.
Billing Issues
Questions about subscriptions, payments, or refunds.
Account Help
Trouble signing in or connecting your X account.
Usage Limits
Questions about daily limits or upgrading to premium.
Partnerships
Interested in business partnerships or collaborations.
Business Inquiries
For press, partnerships, or enterprise solutions, please email:
business@xcommenter.com⏱️ Response Time
Email Support
24-48 hours (business days)
Premium Support
12-24 hours (priority queue)
💡 Tip: Include as much detail as possible in your first message to get faster help!
We're here to help. Don't hesitate to reach out!